02945-001 AXIS Q19 Series Q1971-E Thermal Network Camera

Welcome to PrimesoftTradingLLC.com. Please read these Terms and Conditions (“Terms”) carefully before accessing our website or purchasing any products or services. By using our site, you agree to be legally bound by these Terms, along with our Privacy Policy. If you do not agree with any part of these Terms, kindly refrain from using our website or services.

1. Company Information

This website is operated by Prime Soft Trading LLC, a company registered and operating in the United Arab Emirates (UAE). These Terms govern your use of our website, services, and any transactions made through our platform.

2. User Eligibility

By using this website, you confirm that you are at least the legal age of majority in your jurisdiction and fully capable of entering into a binding agreement.

3. Products and Orders

• All products listed on our website are subject to availability.

• We reserve the right to limit quantities, cancel orders, or discontinue products at any time without prior notice.

• While we strive for accuracy, we do not guarantee that product descriptions, pricing, or content are error-free, complete, or up-to-date.

4. Pricing and Payments

• All prices are listed in AED and exclude applicable taxes and shipping costs unless otherwise stated.

• Prices may be changed at any time without notice.

• All payments are securely processed through trusted third-party gateways such as PayPal. We do not store or process your card details directly.

5. Shipping and Delivery

• Orders are shipped via standard ground delivery unless otherwise specified.

• Delivery timelines are estimates and not guaranteed.

• We are not responsible for delays caused by shipping carriers, customs, or unforeseen events.

6. Returns, Refunds & Replacements

Certain items are non-returnable, including:

• Software and digital licenses

• Prepaid cards and packaging

• Consumables (e.g., ink, batteries, 3D filament)

• Services and memberships

• Products returned in unsanitary or damaged condition or missing essential components

To return an item:

• Request a Return Merchandise Authorization (RMA) within 10 days of receipt by emailing info@PrimesoftTradingLLC.com.

• Returns without an RMA will not be processed.

Restocking Fees:

• New, Sealed Box: 20%

• Opened with All Accessories: 30%

• Opened & Incomplete: 50%

• Used/Unwanted: Up to 80%

Shipping fees are non-refundable. Taxes will be refunded where applicable.

7. Intellectual Property

All website content—including text, graphics, images, logos, and software—is the property of Prime Soft Trading LLC or its content providers. No content may be copied, reproduced, distributed, or modified without our prior written consent.

8. Privacy Policy

Your personal data is collected, stored, and used in accordance with our Privacy Policy, which forms an integral part of these Terms.

9. Limitation of Liability

To the maximum extent permitted by UAE law, PrimesoftTradingLLC.com shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use—or inability to use—our website or products.

10. Governing Law

These Terms shall be governed by and construed under the laws of the United Arab Emirates (UAE). Any legal disputes shall be resolved exclusively in the courts of Dubai.

11. Contact Information

If you have questions or concerns regarding these Terms or our services, please contact us at:

Prime Soft Trading LLC

• +971 50 602 6546
   WhatsApp Call |  Phone Call

✉️ Email: info@PrimesoftTradingLLC.com
🌐 Website: www.PrimesoftTradingLLC.com