Refund and Returns Policy
Prime Soft Trading LLC aims to provide a clear and transparent return process. This policy explains the eligibility requirements, return window, RMA procedure, damaged-product process, restocking fees and refund conditions that may apply to your purchase.
Eligible items may be returned within 30 days from the original purchase date.
A valid Return Merchandise Authorization is required before sending any product back.
Our support team can assist with return eligibility, RMA approval and claim procedures.
Return for Replacement or Refund
Eligibility and return-period requirements
Products may be returned for replacement or refund within 30 days from the date of purchase, subject to product eligibility, condition, inspection and the terms listed on this page.
After the 30-day period, products may only be covered under the applicable manufacturer’s warranty, where such warranty is available.
Important Conditions
- Manufacturer warranty periods and procedures vary by product and brand.
- Certain products may become non-returnable after opening, activation or installation.
- Sealed retail-boxed products may become non-returnable once the original seal is broken.
Do not return a product without receiving written approval and a valid RMA number.
Non-Returnable Items
Products excluded from the standard return policy
The following products are generally non-returnable due to licensing, activation, digital delivery or original-seal requirements.
- Software: By opening the packaging or breaking the seal, you agree to the applicable software license terms.
- Licenses and Digital Goods: Software keys, downloadable content, subscriptions, digital services and activated licenses.
- Service Contracts: Activated, registered or partially used service agreements.
- Sealed Retail Products: Certain products may not be returned after the manufacturer’s seal has been broken.
Shipping, Damage and Replacements
Delivery damage and replacement procedures
Replacement Shipping
Approved replacement items are shipped using standard delivery service by default. Expedited shipping may be requested at an additional cost, and expedited shipping charges are non-refundable.
Visible Transit Damage
If a package appears visibly damaged at the time of delivery, refuse the shipment where reasonably possible and record the damage with the carrier.
Damage Discovered After Opening
- Contact the shipping carrier immediately and request an inspection or damage report.
- Notify Prime Soft Trading LLC with photographs, delivery details and packaging evidence.
- Transit damage should be reported within 2 business days of delivery.
- Delayed reporting may affect claim eligibility under carrier procedures.
Shipping and Tax Refunds
Charges included or excluded from refunds
- Original shipping, freight and expedited-delivery charges are non-refundable.
- Applicable taxes may be refunded on eligible and approved returns.
- Refund processing begins after the returned item has been received and inspected.
- Bank, payment-provider and card-processing timelines may affect when funds appear in the customer’s account.
Frequently Asked Questions
Common questions about returns and refunds
Standard replacement or refund eligibility is limited to 30 days from purchase. Manufacturer warranty coverage may apply after that period.
No. Returns sent without a valid RMA may be refused, returned to the sender or delayed until proper authorization is completed.
Software, licenses, downloadable goods and activated digital products are generally non-returnable and non-refundable.
Report visible damage to the carrier at delivery. For concealed damage, notify the carrier and Prime Soft Trading LLC within 2 business days and provide evidence.
Need Return Support?
Contact our team before sending any product
How to Request a Return
Four steps for an approved return request
Provide your order number, product details, serial number and reason for return.
Our team will review eligibility and issue an RMA number where the return is approved.
Package the approved item securely and include all accessories and documentation.
After inspection, the approved refund, replacement or applicable fee is processed.
Defective or DOA Products
Dead-on-arrival and verified defect handling
If you receive a product that is defective or dead on arrival, contact our team promptly with your order details, serial number and a description of the issue.
- An approved replacement may be arranged at no additional product cost.
- The item may be inspected or tested before a replacement or refund is finalized.
- Only return the exact product originally supplied to you.
- Products may be scanned, photographed or video-recorded before dispatch for fraud prevention.
If an item returned as defective is inspected and found fully functional, a 50% restocking fee may apply.
Return Authorization (RMA)
Required approval before returning a product
- Contact the Returns Department to request a Return Merchandise Authorization number.
- Products returned without a valid RMA will not be accepted or processed.
- The RMA number should be clearly referenced in the return documentation.
- Approved products must be received within 10 days of RMA issuance.
- An RMA may become void if the approved item is not received within the required period.
Keep the RMA confirmation, shipment tracking information and return-delivery proof.
Restocking Fees
Fees based on condition and processing status
Restocking fees may be deducted from the approved refund depending on the product’s condition, packaging, accessories and order-processing status.
| Product or Order Condition | Restocking Fee |
|---|---|
| New – Sealed Box | 20% |
| New – Open Box with all packaging and accessories | 30% |
| New – Open Box with missing packaging or accessories | 50% |
| Order Cancelled After Processing | 30% |
| Used Condition or Product No Longer Required | Up to 80% |
Policy Scope
This policy applies to eligible products purchased from Prime Soft Trading LLC. Return approval remains subject to product condition, order details, manufacturer restrictions, warranty terms, RMA authorization and inspection results.
Need Help With a Return or Refund?
Contact our support team before shipping any product. Please include your order reference, product model, serial number, reason for return and photographs where damage or defects are involved.